Servicing Department
Need More Assistance Regarding Your Payment?
CONTACT
Phone: (832) 912-2168
Fax Number: (832) 237-0081
QUESTIONS REGARDING
Taxes: Taxes@focusone.com
Insurance: Insurance@focusone.com
Payoff: Payoff@focusone.com
Home Retention: HomeRetention@focusone.com
General Information: Servicing@focusone.com
MONTHLY PAYMENT
9597 Jones Road, Suite 324, Houston, TX 77065
CORRESONDENCE AND OVERNIGHT DELIVERY AND PAYOFFS
9601 Jones Road, Suite 108, Houston, TX 77065
CUSTOMER ASSISTANCE
You may call FocusOne Mortgage to request information or to notify us that there has been an error in the servicing of your loan. FocusOne Mortgage has qualified staff that can promptly respond to your inquiry over the phone or initiates a research request. Customer Service Representatives are available to assist you by phone at (832) 912-2168 or 1 (866) 520-4702.
What to expect if you submit a written Notice of Error or Requests for Information:
- If you have a written request, FocusOne Mortgage will resolve or acknowledge receipt of your notice of error or information request within five (5) business days of receipt of the request.
- In the event we are unable to complete your request for information or resolve the notice of error within five (5) business days, we will resolve and respond within thirty (30) days.
- We may extend the response time for certain notices and requests an additional fifteen (15) days and will notify you if we do so.
- Any written inquiries must include your name, loan number, and a detailed description of the error or the information requested. Please submit as follows:
Email: Servicing@focusone.com
Mailing Address: FocusOne Mortgage, 9601 Jones Road, Suite 108, Houston, TX 77065
Fax Number: (832) 237-0081
Do not submit your request or notification with your monthly payment as this may cause a delay.
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