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Servicing Department

Need More Assistance Regarding Your Payment?

CONTACT

Phone: (832) 912-2168 or 1 (866) 520-4702

Fax Number: (832) 237-0081

 

QUESTIONS REGARDING

Taxes: Taxes@focusone.com

Insurance: Insurance@focusone.com

Payoff: Payoff@focusone.com

Home Retention: HomeRetention@focusone.com

General Information: Servicing@focusone.com

 

MONTHLY PAYMENT

9597 Jones Road, Suite 324, Houston, TX 77065

 

CORRESONDENCE AND OVERNIGHT DELIVERY AND PAYOFFS

9601 Jones Road, Suite 108, Houston, TX 77065

 

CUSTOMER ASSISTANCE

You may call FocusOne Mortgage Solutions to request information or to notify us that there has been an error in the servicing of your loan. FocusOne Mortgage Solutions has qualified staff that can promptly respond to your inquiry over the phone or initiates a research request. Customer Service Representatives are available to assist you by phone at (832) 912-2168 or 1 (866) 520-4702.

 

What to expect if you submit a written Notice of Error or Requests for Information:

  • If you have a written request, FocusOne Mortgage Solutions will resolve or acknowledge receipt of your notice of error or information request within five (5) business days of receipt of the request.

  • In the event we are unable to complete your request for information or resolve the notice of error within five (5) business days, we will resolve and respond within thirty (30) days.

  • We may extend the response time for certain notices and requests an additional fifteen (15) days and will notify you if we do so.

  • Any written inquiries must include your name, loan number, and a detailed description of the error or the information requested. Please submit as follows:

    Email: Servicing@focusone.com
    Mailing Address: FocusOne Mortgage Solutions, 9601 Jones Road, Suite 108, Houston, TX 77065
    Fax Number: (832) 237-0081

 

Do not submit your request or notification with your monthly payment as this may cause a delay.

 

Helpful Links

PAYMENT FAQS

  • State Licenses
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  • Fair Lending Policy
  • Recovery Fund Notice
  • Realty Services
  • Calculators
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PAY MY MORTGAGE  

 

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2024. Equal Housing Lender. All rights reserved. FocusOne Mortgage, LLC, DBA FocusOne Mortgage Solutions. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065. NMLS#105693.

FocusOne Mortgage, LLC  |  NMLS#105693

9601 Jones Road, Suite 108  |  Houston, TX 77065

(832) 912-2151  |  Questions@focusone.com

PAY MY MORTGAGE  

 

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2024. Equal Housing Lender. All rights reserved. FocusOne Mortgage, LLC, DBA FocusOne Mortgage Solutions. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065. NMLS#105693.