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Contact Us

Contact Information

APPLY NOW

Origination Contact Information

TOLL-FREE: 1 (866) 520-4702

LOCAL: (832) 912-2151

MAIN FAX: (832) 912-2176

 

GENERAL MORTGAGE QUESTIONS: Questions@focusone.com

GET IN TOUCH WITH A LOAN OFFICER: lo@focusone.com

Let us get in touch with you!

Call (832) 912-2151 to talk to a loan officer now, or leave your information below and we will reach out to you shortly.

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Servicing Contact Information

MAIN OFFICE

9601 Jones Road, Suite 108, Houston, TX 77065

 

HOURS OF OPERATION

Monday - Friday, 8AM - 5PM

 

PAYMENT MAILING ADDRESS

9597 Jones Road, Suite 324, Houston, TX 77065

SERVICING EMAILS

General Servicing Questions: Servicing@focusone.com

Taxes: Taxes@focusone.com

Insurance: Insurance@focusone.com

Payoff: MHLPayoff@focusone.com

Home Retention: HomeRetention@focusone.com

 

FOR MORE INFORMATION ABOUT OUR SERVICING DEPARTMENT:

SERVICING DEPARTMENT
  • State Licenses
  • Privacy Policy
  • Terms Of Use
  • Fair Lending Policy
  • Recovery Fund Notice
  • Realty Services
  • Calculators
  • Lead Generator

PAY MY MORTGAGE 

 

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2025. Equal Housing Lender. All rights reserved. FocusOne Mortgage, LLC, DBA FocusOne Mortgage Solutions. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065. NMLS#105693.

FocusOne Mortgage, LLC  |  NMLS#105693

9601 Jones Road, Suite 108  |  Houston, TX 77065

(832) 912-2151  |  Questions@focusone.com

PAY MY MORTGAGE 

 

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2025. Equal Housing Lender. All rights reserved. FocusOne Mortgage, LLC, DBA FocusOne Mortgage Solutions. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065. NMLS#105693.